Brent Beckwith
Support Engineer · Analyst · AI Practitioner
I've spent my career fixing what's broken, now I'm building what's next.
Most of my career has been analyst work in enterprise IT support: desktop services, Linux environments, web applications, hosting stacks, and a stretch maintaining internal applications inside a security operations center. I've worked migrations covering thousands of domains across multiple ISP acquisitions, maintained LAMP applications, and written mass customer communications. I earned a Q-Excellence award as a singular recognition out of 600+ employees, and I've held 95%+ customer satisfaction ratings supporting hundreds of business customers. I'm good at this work and I'm proud of it.
I've kept building on that foundation. I've worked through the majority of The Odin Project's full-stack JavaScript track, used AI to adapt and extend projects like this portfolio site, and I'm currently using AI tools daily for development, research, and problem-solving. I'm not pivoting away from my background, rather, I'm leveraging and building on top of it.
I'm looking for roles where that combination matters: application and systems support, Linux administration, or migration and implementation work. Somewhere I can put scripting and automation to use, solve problems, and keep learning at a company that values growth and invests in its people.
Open to opportunities in
Experience
Desktop Specialist II
AmTrust Financial Services — Microsoft stack support for 6,000+ users globally
Security Analyst I → Security Engineer I
Windstream — LAMP maintenance and feature work · Python scripting · large-scale IP analysis (13M)
Specialist II
Windstream — Led 5 ISP acquisition migrations, 5,000+ domains, $15K/mo savings
Customer Support Engineer
Norlight / Windstream — Q-Excellence award, 800+ business customers, 95%+ satisfaction
Projects
Certifications & Training
Cloud
Web
Education
- Associate Degree, Computer Networking Systems — ITT Technical Institute (GPA 3.5)
Frequently Asked Questions
What kind of roles are you looking for?
Application and systems support, Linux administration, and migration/implementation work, plus WordPress/web administration, AI product support, and technical writing. I want to apply broad systems experience alongside modern AI tools in roles where I can put scripting and automation to use, solve problems, and grow, ideally somewhere that actively supports professional development.
How do you use AI in your work?
AI is baked into my daily workflow: research, code generation, debugging, documentation. This site's chatbot runs on Claude's API with contextual retrieval and production observability. I treat AI as a force multiplier for the systems and scripting experience I already have.
Tell me about this site
I adapted cv-santiago, an open-source portfolio by Santiago Fernández de Valderrama, because it had a clean design and a modern stack (React 19, TypeScript, Vite, Claude API). I wanted to study how a well-built modern site works under the hood, not just read about it. I customized the content, prompt engineering, security hardening, and stripped the bilingual system down to English-only. Adapting a real codebase taught me more than a tutorial ever would.
What sets you apart?
Data investigation. I have written scripts to cross-reference malicious IPs against 13 million Windstream addresses, audited customer data across 60+ servers during five ISP acquisitions, and built a domain lookup process that saved $15,000/month. I know how to work with messy, large-scale data and pull something actionable out of it. That kind of pattern recognition applies everywhere, whether it is systems investigation, migration planning, or support troubleshooting.