Brent Beckwith
Support Engineer · Analyst · AI Practitioner
I've spent my career fixing what's broken, now I'm building what's next.
Most of my career has been analyst work in enterprise IT support: desktop services, Linux environments, web applications, hosting stacks, and a stretch maintaining internal applications inside a security operations center. I've worked migrations covering thousands of domains across multiple ISP acquisitions, maintained LAMP applications, and written mass customer communications. I earned a Q-Excellence award as a singular recognition out of 600+ employees, and I've held 95%+ customer satisfaction ratings supporting hundreds of business customers. I'm good at this work and I'm proud of it.
But I want to do more than maintain and troubleshoot. I've worked through the majority of The Odin Project's full-stack JavaScript track, used AI to adapt and extend projects like this portfolio site, and I'm currently using AI tools daily for development, research, and problem-solving. I'm not pivoting away from my background, rather, I'm leveraging and building on top of it.
I'm looking for roles where that combination matters: development, application support, or AI-adjacent work. Somewhere I can write code, solve problems, and keep learning at a company that values growth and invests in its people.
Open to opportunities in
Experience
Desktop Specialist II
AmTrust Financial Services — Microsoft stack support for 6,000+ users globally
Security Analyst I → Security Engineer I
Windstream — LAMP maintenance and feature work · Python scripting · large-scale IP analysis (13M)
Specialist II
Windstream — Led 5 ISP acquisition migrations, 5,000+ domains, $15K/mo savings
Customer Support Engineer
Norlight / Windstream — Q-Excellence award, 800+ business customers, 95%+ satisfaction
Projects
Certifications & Training
Cloud
Development
Education
- Associate Degree, Computer Networking Systems — ITT Technical Institute (GPA 3.5)
Frequently Asked Questions
What kind of roles are you looking for?
Application and systems support, Linux administration, and migration/implementation work, plus full-stack or frontend development, WordPress/web administration, AI product support, and technical writing. I want to apply broad systems experience alongside modern AI tools in roles where I can write code, solve problems, and grow, ideally somewhere that actively supports professional development.
How do you use AI in your work?
AI is baked into my daily workflow: research, code generation, debugging, documentation. This site's chatbot runs on Claude's API with contextual retrieval and production observability. I treat AI as a force multiplier for the systems and scripting experience I already have.
Tell me about this site
I adapted cv-santiago, an open-source portfolio by Santiago Fernández de Valderrama, because it had a clean design and a modern stack (React 19, TypeScript, Vite, Claude API). I wanted to study how a well-built modern site works under the hood, not just read about it. I customized the content, prompt engineering, security hardening, and stripped the bilingual system down to English-only. Adapting a real codebase taught me more than a tutorial ever would.
What sets you apart?
Data investigation. I have written scripts to cross-reference malicious IPs against 13 million Windstream addresses, audited customer data across 60+ servers during five ISP acquisitions, and built a domain lookup process that saved $15,000/month. I know how to work with messy, large-scale data and pull something actionable out of it. That kind of pattern recognition applies everywhere, whether it is systems investigation, migration planning, or support troubleshooting.